Account
Change plan, track usage against your allowance, and understand what happens when a payment fails.
Everything billing-related lives under Account → Billing.
Permissions: owner. Billing is the one thing an admin cannot do.
What the page shows
| Card | |
|---|---|
| Plan | Your current plan and what it includes. A pending change, if you have one |
| Usage | Runs and rechecks used against your allowance this month |
| Payment | Your card and invoices, through Stripe |
| Cancel plan | Ends the subscription at the end of the period |
Usage resets on the first of each month.
Changing plan
Pick a plan from Upgrade, reached from any upgrade link in the app. Every one of those links names the limit it came from, so you land on the plan comparison with the relevant row marked.
| When it applies | Proration | |
|---|---|---|
| Upgrade | Immediately | Yes — you are invoiced the difference |
| Downgrade | At the end of the current period | No |
An upgrade takes effect on your next request: new limits apply at once, the next cycle uses them, and history that was hidden by the old plan's window becomes visible immediately.
A downgrade changes nothing until the period ends. You keep everything until then.
Downgrades that need tidying first
If you have more brands, prompts or team members than the new plan includes, the downgrade is accepted but flagged. You will be asked to get under the limit before the period ends.
Nothing is ever deleted to make a downgrade fit. Bring the counts down yourself — archive a brand, remove prompts, remove members — and the flag clears the next time the page is read.
Choosing your current plan again cancels a pending change.
Annual billing
Annual is ten months' price — two months free. Tax is added at checkout where it applies.
Cancelling
Cancelling ends the subscription at the end of the period. You are not deleted: the workspace moves to the free Crawl plan and keeps its history, findings and rollups.
If you subscribe again later, it is all still there.
When a payment fails
| Day | What happens |
|---|---|
| 0 | The payment fails. A banner appears on every page for the owner. Measurement continues |
| 5 | The owner is emailed with the date measurement stops |
| 7 | Grace ends. Scheduling stops — no new cycles |
| Up to 14 | Stripe retries the payment several times |
| 14 | If it never succeeds, the subscription is cancelled and the workspace returns to the free plan |
Fixing the card during the grace period clears everything — the banner goes and cycles continue uninterrupted.
Your data is kept throughout. Retention does not depend on your plan, so a workspace that lapses and comes back keeps its rollups and findings.
Next steps
- Plans and limits — what each plan includes
- Team and roles — who can reach billing